Data Protection Complaints

Carbon Factory Limited is committed to protecting your personal information and complying with UK data protection legislation.

If you have concerns about how we have collected, used or handled your personal information, please contact us:

Email: info@carbonfactory.co.uk

Please include:

  • your name and contact details;
  • details of your complaint;
  • any relevant order number or supporting information.

What happens next?

We will:

  • acknowledge receipt of your complaint within 30 calendar days;
  • investigate your concerns fairly and impartially;
  • contact you if we require any further information;
  • keep you informed where appropriate; and
  • provide our response as soon as reasonably possible.

If you remain dissatisfied after receiving our response, you have the right to raise your complaint with the Information Commissioner's Office (ICO).

Information Commissioner's Office

Website: https://ico.org.uk/make-a-complaint/

Carbon Factory Limited will keep records of all data protection complaints in accordance with UK data protection legislation.