Warranty


All Carbon Factory products come with 6 months warranty from the day the item delivered.

Warranty conditions:

  • Claim must be submitted within 6 months of receipt of item/s.
  • Item/s must be fitted correctly to your vehicle by Carbon Factory or Carbon Factory’s fitting partner.
  • Warranty is not transferable and bound to the original purchaser of the item.

Warranty Exclusions:

  • Issue / damage caused by improper installation, negligence, accident, unfit operation environment, modification, tampering or other causes. Carbon Factory reserves the right for the ruling of the aforementioned situations.
  • Product damage or changes in appearance resulting from external factors or any unforeseen events.
  • Carbon Factory shall not be responsible for shipping charges unless a product is faulty or incorrect.
  • Product under “Clearance Sale”.

 Warranty Returns:

Customers will be required to inform us via email “info@carbonfactory.co.uk” containing receipt / order number and photos detailing the issue. No items shall be returned without prior written authorisation from Carbon Factory. Once the warranty claim is confirmed, we will offer you a replacement. If a replacement is not possible, we will issue you a refund or store credit.