All Carbon Factory products come with 6 months warranty from the day the item delivered.
- Claim must be submitted within 6 months of receipt of item/s.
- Item/s must be fitted correctly to your vehicle by Carbon Factory or Carbon Factory’s fitting partner.
- Warranty is not transferable and bound to the original purchaser of the item.
- Issue / damage caused by improper installation, negligence, accident, unfit operation environment, modification, tampering or other causes. Carbon Factory reserves the right for the ruling of the aforementioned situations.
- Product damage or changes in appearance resulting from external factors or any unforeseen events.
- Carbon Factory shall not be responsible for shipping charges unless a product is faulty or incorrect.
- Product under “Clearance Sale”.
Customers will be required to inform us via email “email@example.com” containing receipt / order number and photos detailing the issue. No items shall be returned without prior written authorisation from Carbon Factory. Once the warranty claim is confirmed, we will offer you a replacement. If a replacement is not possible, we will issue you a refund or store credit.