Return Instructions


Please see the below details for returning the item.

 

The return address is: “Carbon Factory Limited - Unit 16 Chapel Farm, Hanslope Road, Hartwell, Northamptonshire, NN7 2EU, UK

 

Item must be return within 14 days from the day the return has been approved as per our return policy.

 

To be eligible for a replacement / refund, item/s must be in original condition and unused. Please use the original packaging and ensure the item is protected as any damaged item/s will be refused.

 

Please include a note in the box with your order number to ensure we know the package belongs to you, this can help us handle your return quicker.

 

Refund / Replacement will be arrange within 48 hours upon delivered of the returned item.

 

We will suggest using a track and signed service and keep the tracking number in case any lost or damaged by the courier. We can recommend using https://www.parcel2go.com and https://www.parcelmonkey.co.uk.

 

If you have any questions, please do not hesitate to contact us.