Carbon Factory offers an optional Protection for Loss, Damage, or Theft coverage. This protection ensures that if your order is lost, stolen, or damaged while in transit, you are eligible for a refund.
Coverage Details:
✅ Covers loss, theft, or damage occurring during shipping
✅ Available for 5% of your total cart value
✅ Refunds provided for verified claims
How to Claim:
If your order is lost, stolen, or arrives damaged, please contact us within 5 days of delivery or expected delivery with the following details:
📌 Order number
📌 Description of the issue
📌 Photos of the damaged package (if applicable)
📩 Email us at: info@carbonfactory.co.uk
⚠️ Exclusions:
- Does not cover damage caused after delivery
- Claims submitted beyond the 5-day window may not be eligible
- Refunds will be processed once the claim is verified
By purchasing this protection, you agree to these terms. If you have any questions, feel free to reach out to our team!