Thank you for sharing your feedback — we truly appreciate the opportunity to clarify the situation.
While we do list a number of recommended fitters on our website, they are independent businesses, not owned or operated by Carbon Factory. We suggest them based on previous customers’ positive experiences, but we are unable to guarantee or take responsibility for their workmanship, as they are not part of our company.
As soon as you reported the issue, we removed the fitter’s details from our website for further investigation. Our team also carried out detailed measurements, provided photo comparisons, and advised that if you believed the part was faulty, you could return it for inspection.
If the garage believed the item was faulty, they should have contacted us before fitting the part incorrectly, so we could have guided them properly and avoided this situation.
We always stand by the quality of our products and our customer care, and we will continue to provide support where possible. If you need any further assistance, we’re always happy to help — we’re only one email or phone call away.